Terms of Use

These terms are the agreement between you and Dune Seven Pty Ltd ("Dune Seven", "we", "us") for using the Dune Seven Planner app and duneseven.com.au (together, the "Service"). We've written them to be read, not skimmed. If anything is unclear, email us — we'd rather explain than argue.

1. Agreeing to these terms

By creating an account, downloading the app, or using the Service, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Service.

2. Who can use the Service

You must be at least 16 years old to create an account. If you're under 18, we ask that a parent or guardian has read these terms and is comfortable with you using the Service. You must also be able to enter a binding agreement under the laws that apply to you.

3. Your account

• Keep your login details private. You're responsible for what happens under your account, so tell us straight away if you think it's been accessed without your permission.
• Give us accurate information and keep it current.
• One person, one account. Please don't share, sell or transfer it.

4. Free, Pro and Lifetime

The Service is offered in three tiers:

• Free — core planning features at no cost.
• Pro — a recurring subscription that adds premium features for as long as it stays active.
• Lifetime — a one-time purchase that gives you Pro features on your account for the life of the Dune Seven Planner app.

Current prices, and exactly what each tier includes, are shown in the app and on our pricing page. Prices are in Australian dollars unless your app store shows otherwise, and include GST where it applies. We may change what's included in a tier over time; if we materially reduce what a paid tier gives you, we'll tell you first.

5. Billing, renewals and refunds

• All purchases are made through the Apple App Store or Google Play, and are subject to that store's terms. We never see or store your card details.
• Pro subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before renewal. You cancel through your App Store or Google Play subscription settings, not inside the app.
• Cancelling stops future charges. You keep Pro until the end of the period you've already paid for.
• Where a free trial is offered, your subscription starts and you're charged when the trial ends unless you cancel before then.
• Refunds are handled by the app store you bought through, under its policies. If you're an Australian consumer and something has gone wrong that the store won't fix, contact us — your rights under the Australian Consumer Law aren't affected by the store's process.
• Promotional pricing is honoured for the period stated when you accepted it.

6. Your content

Everything you put into the Service — plans, routines, notes, energy entries — is yours. We don't claim ownership of it. You give us a limited licence to store, process and display it only so the Service works for you (for example, syncing it to your devices and backing it up). That licence ends when your content is deleted.

You're responsible for your content. Don't enter anything you don't have the right to, or that would break section 9.

7. Energy, planning and your wellbeing

Dune Seven helps you plan around your energy. The energy levels in the app are yours — you choose them; the app doesn't measure anything about your body. Nothing in the Service is medical, psychological, nutritional or fitness advice, and it isn't a substitute for a qualified professional who knows you. If you're worried about your health or wellbeing, please talk to a doctor or other health professional. Decisions about your day remain yours.

8. Assistive features

Some features suggest, sort or summarise using automated methods. They are there to support your judgement, not replace it. Suggestions can be wrong. Check anything that matters before you act on it. We keep the human as the decision-maker, and these terms reflect that: you're responsible for what you do with a suggestion.

9. Acceptable use

Please don't:

• use the Service for anything unlawful, or to harm, harass or deceive anyone;
• copy, reverse-engineer, scrape or resell the Service or any part of it;
• interfere with the Service's security or operation, or try to access accounts or systems that aren't yours;
• upload malware or anything designed to disrupt;
• misrepresent who you are or your relationship with Dune Seven.

We may suspend or close accounts that break these rules.

10. Our intellectual property

The Dune Seven name, logo, app, website, design, copy and code are owned by Dune Seven Pty Ltd or our licensors and are protected by copyright and trade mark law. We give you a personal, non-transferable, revocable licence to use the app on devices you own or control, for your own use. That's all the licence covers — no other rights are granted.

If you send us feedback or ideas, we can use them without owing you anything. We'll always be grateful, though.

11. Third-party services

The Service relies on third parties to run — app stores, cloud hosting, analytics, and authentication providers. Their terms and privacy policies apply to their parts. We choose partners carefully but don't control them, and we aren't responsible for their services.

12. App store terms

If you downloaded the app from the Apple App Store, the following also applies. These terms are between you and Dune Seven only, not Apple. Apple has no obligation to provide maintenance or support for the app. Apple isn't responsible for any warranty claim, product liability claim, intellectual property claim, or claim that the app fails to meet a legal or regulatory requirement — those are ours to handle, to the extent the law allows. If the app doesn't conform to a warranty we've given, you may tell Apple and Apple will refund the purchase price to you; beyond that, Apple has no other warranty obligation. You confirm you aren't in a country subject to a U.S. Government embargo or listed as a prohibited party. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded the app from Google Play, Google's terms apply to that download and to any purchase made through Google Play.

13. Privacy

How we collect, use and protect your information is set out in our Privacy Policy, which forms part of these terms.

14. Availability and changes

We work hard to keep the Service running, but we can't promise it will always be available, error-free or uninterrupted. We may update, add, change or remove features, and we may release updates you need to install to keep using the app. If we make a change that materially affects a paid tier, we'll tell you in advance where we reasonably can.

15. Ending your account

• You can leave any time. Delete your account from within the app. Your data enters a 30-day recovery window, during which you can sign back in to restore it. After 30 days it's permanently deleted, except where we're legally required to keep something.
• Deleting your account doesn't cancel an active subscription — cancel that through your app store first, or it may keep renewing.
• We can close accounts that break these terms, or if we're required to by law. Where it's reasonable to do so, we'll warn you first.
• If we close your account for a breach, you aren't entitled to a refund for any unused period. If we close it for any other reason, we'll refund the unused portion of any paid period.

16. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Nothing in these terms limits or excludes any right you have under the Australian Consumer Law or any other law that can't be excluded by agreement. Sections 17 and 18 are to be read subject to this section.

17. Limits on our liability

To the extent the law allows:

• the Service is provided "as is", and we make no warranties beyond those set out in these terms or required by law;
• we aren't liable for indirect or consequential loss, or for loss of data, profit or goodwill, arising from your use of the Service;
• our total liability to you for anything arising from the Service is limited to the amount you paid us in the 12 months before the claim, or A$50 if you've paid nothing.

Where the Australian Consumer Law lets us limit our liability for a breach of a consumer guarantee, our liability is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied.

18. Governing law

These terms are governed by the laws of Victoria, Australia. Any dispute will be handled by the courts of Victoria, or the Federal Court of Australia, unless the law requires otherwise. If you're outside Australia, local consumer protections that can't be excluded still apply to you.

If part of these terms is found to be unenforceable, the rest still stands. If we don't enforce a term straight away, that doesn't mean we've given it up.

19. Changes to these terms

We may update these terms from time to time. If a change is material, we'll notify you in the app or by email at least 14 days before it takes effect. The "Effective" date at the top always shows the current version. Continuing to use the Service after a change takes effect means you accept the updated terms. If you don't, you can close your account under section 15.

20. Contact

Dune Seven Pty Ltd
Mildura, Victoria, Australia
admin@duneseven.com.au